SUPPORT SERVICES
Pixxel’s Support Hub is your go-to resource for maximising your geospatial experience. With comprehensive guides, developer resource center, and an interactive online community, we equip you with everything you need to fully harness the power of hyperspectral imaging. Whether you’re exploring this technology for your business or seeking answers to specific questions, our dedicated team is here to help you.
Support Tailored
for Success
Select a Plan that Meets your Hyperspectral Imaging Needs
- COMMUNITY BOARd
- HELP CENTRE 24x7 Self-help resource centre
- EMAIL SUPPORT
- PHONE AND CHAT SUPPORT Including AI chatbot, phone calls, and WhatsApp support after request submission
- DESIGNATED CUSTOMER SUCCESS MANAGER Designated customer success manager
- FIRST RESPONSE TIME: NORMAL Including general requests, questions, administrative, and major functionality issues with fairly simple workarounds.
- STATUS UPDATES FREQUENCY: NORMAL Including general requests, questions, administrative, and major functionality issues with fairly simple workarounds.
- FIRST RESPONSE TIME: HIGH Including critical production issues or complete loss of service that halts business operations with no simple workarounds.
- STATUS UPDATE FREQUENCY: HIGH Including critical production issues or complete loss of service that halts business operations with no simple workarounds.
- PRICING
Basic
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COMMUNITY BOARd
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HELP CENTRE
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EMAIL SUPPORT
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PHONE AND CHAT SUPPORT
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DESIGNATED CUSTOMER SUCCESS MANAGER
|
FIRST RESPONSE TIME: NORMAL
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STATUS UPDATES FREQUENCY: NORMAL
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FIRST RESPONSE TIME: HIGH
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STATUS UPDATE FREQUENCY: HIGH
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PRICING
|
|---|---|---|---|---|---|---|---|---|---|
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✓
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✓
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Limited
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-
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-
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2 - 4 business days
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2 - 4 business days
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2 - 4 business days
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2 - 4 business days
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FREE
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Standard
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COMMUNITY BOARd
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HELP CENTRE
|
EMAIL SUPPORT
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PHONE AND CHAT SUPPORT
|
DESIGNATED CUSTOMER SUCCESS MANAGER
|
FIRST RESPONSE TIME: NORMAL
|
STATUS UPDATES FREQUENCY: NORMAL
|
FIRST RESPONSE TIME: HIGH
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STATUS UPDATE FREQUENCY: HIGH
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PRICING
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|---|---|---|---|---|---|---|---|---|---|
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✓
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✓
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Limited
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Limited
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-
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1 business day
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2 business days
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12 hours
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1 business day
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INCLUDED
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Premium
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COMMUNITY BOARd
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HELP CENTRE
|
EMAIL SUPPORT
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PHONE AND CHAT SUPPORT
|
DESIGNATED CUSTOMER SUCCESS MANAGER
|
FIRST RESPONSE TIME: NORMAL
|
STATUS UPDATES FREQUENCY: NORMAL
|
FIRST RESPONSE TIME: HIGH
|
STATUS UPDATE FREQUENCY: HIGH
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PRICING
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|---|---|---|---|---|---|---|---|---|---|
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✓
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✓
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24/7 support
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24/7 support
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-
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8 hours
|
1 business day
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4 hours
|
12 hours
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Help Centre
Access FAQs, product guides, and support forums - all in one convenient place.
API DOCUMENTATION
Dive into detailed API references, comprehensive documentation, and step-by-step tutorials.
PIXXEL COMMUNITY
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PRODUCT DOCUMENTATION
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HOW CAN
PIXXEL HELP YOU?
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KNOWLEDGE HUB
Discover how Pixxel's Earth Observation technology drives impactful insights.
Birmingham, United Kingdom, Los Angeles, California, and Bengaluru, India, 12 February 2025:
London, United Kingdom; Los Angeles, California; and Bengaluru, India, 6th February 2025
Delaware, Ohio, Los Angeles, California, and Bengaluru, India – Pixxel, a leading
We're thrilled to share some significant developments that will take our capabilities
